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Returns & Refunds Policy
Damaged / Defective Items
If you receive a damaged / defective item, please contact us, with the order number and the product condition / reason for return within 24 hours of receipt to obtain an authorization number for returns. Unauthorized returns may be refused or disregarded.

Damaged / defective items delivered must be returned to us securely packaged and wrapped along with the returns authorization number. After we receive the product, we will examine and test the defect of the item(s) if applicable.

We will re-imburse the postage paid when returning faulty items only upto the value of the original delivery charge. (Please note that this does not affect your statutory rights). If you require an exchange on a faulty item and we have stock available, you will not be charged again for delivery.

If we find the defect described in your email, we will ship you a replacement for the defective item(s). Otherwise, the original item may be shipped back to you.
Other Returns
Goods returned for any other reason must be in pristine condition with labels attached and all original packing in tact. In order to return goods you must first contact us with the order number and return the goods within 14 days from receipt of goods.

UrbanPup.com will refund the purchased price of the item(s).
UrbanPup.com reserves the right not to refund item(s) that are not returned in a re-saleable condition.

We will re-imburse the postage paid when returning faulty items only upto the value of the original delivery charge. If you require an exchange on a faulty item and we have stock available, you will not be charged again for delivery.

Unfortunately we are not able to refund / replace design your own statement t-shirts / hoodies unless faulty, so please measure your dog carefully.
Refunds?
We guarantee to refund any item you are not completely happy with when you return it to us by post, in a saleable condition within 14 days of receipt. Items should be returned new, unused, and with all garment tags still attached. Returns that are damaged or soiled may not be accepted and may be sent back to the customer.

UrbanPup.com will refund the purchased price of the item(s).
UrbanPup.com reserves the right not to refund item(s) that are not returned in a re-saleable condition

All refunds will be credited to your original method of payment.

Unfortunately we are not able to refund / replace design your own statement t-shirts / hoodies unless faulty, so please measure your dog carefully.
Returns Address
Returns must be sent to our returns depot:

UrbanPup.com
PO Box 339
BANGOR
BT20 9DX
United Kingdom
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