Terms & Conditions
Welcome to the user agreement for UrbanPup.com
In return for allowing you access to UrbanPup.com, we require you to
accept the terms and conditions of use set out in this notice. If you
are not prepared to agree to these terms then you must immediately leave
this website and you may not use or access our services.
terms and conditions applicable to your use of our website and the
services we offer including the sale of retail goods to consumers. You
must read, agree with and accept all of the terms and conditions
This agreement includes those terms and conditions expressly set out
below and those incorporated by reference. We strongly recommend that
you also access and read any other information contained on other pages
or websites referred to in this notice, as they may contain further
terms and conditions that apply to you. Please also refer to our Legal
You may browse our website without registering but will need to become
an online customer with us in order to purchase any goods via our
When you become an online customer your username will be your valid
email address and you will be asked to input a password when registering
or a password will be generated if choosing the express checkout option.
You are responsible for all actions taken under that username, whether
by you or any other person. It is your responsibility to keep your
username and password safe. You should not disclose or transfer your
username or password to any other person and you must notify us
immediately if you become aware of any unauthorized use of your username
You warrant, represent and undertake that any information, which you
provide when you register as a user, shall be up to date, true and
accurate in all respects, and you agree to notify us immediately of any
changes to such information.
You can e-mail any changes in your details to us at firstname.lastname@example.org
or online once logged in, via the my account section.
and Product Information
All products displayed on this website are available only whilst stocks
last. Every effort has been made to reflect product colours as
accurately as possible. However, due to differences in monitors, we are
unable to guarantee that the colour you will see on your monitor will
accurately reflect the true colour of the product.
All photos, descriptive matter, specifications and advertising issued on
this website and any descriptions, photos or illustrations are issued or
published for the sole purpose of giving an approximate idea of the
products described in them. They will not form part of the contract with
you and no warranty or guarantee shall be expressed or implied in the
contract with you in this regard.
Where products are delivered to you outside of the European Union you
will be responsible for paying any local sales tax or import duties
arising at the delivery destination, which are not included in the price
of the products.
Prices are quoted exclusive of postage and packing, which will be
charged at the rates specified in the delivery section on the product
Where there is a delay or likelihood of delay in the supply of products,
we will advise you as soon as practicable. If the products cannot be
delivered within 30 days of your order, we will notify you of this delay
and you may either cancel your order or agree a further delivery time
We reserve the right at all times and at our sole discretion to refuse
to accept any orders.
You may cancel an order with us anytime prior to
If your order has already been dispatched, please follow the returns
procedure and we will grant you a full refund excluding posting
All delivery charges are subject to credit card
authorisation, customs delays and stock availability. Delivery times and
prices are advised on each product page.
All delivery times are only estimates and we will not, under any
circumstances, be liable for any delay in meeting such delivery times.
A signature may be required on receipt of delivery.
We must wait 15 working days (from the due date of delivery) before
issuing replacements as Royal Mail do not consider an item as lost until
15 working days have elapsed. Royal Mail allow 15 working days for items
to be returned to the sender.
We will offer a refund or exchange (if stock available) on any
unworn/unused goods (faulty or otherwise) within 14 days of receipt.
Please ensure all items are returned in their original packaging with
their labels intact.
We will reimburse the postage paid when returning faulty items only.
(Please note, this does not affect your statutory rights). If you
require an exchange on a faulty item and we have stock available, you
will not be charged again for delivery.
Unfortunately we are not able to refund / replace
design your own statement t-shirts / hoodies unless faulty, so please
measure your dog carefully.
Under the Distance Selling Regulations you can cancel your order at any
time within seven working days after the day on which you receive the
goods (unless your purchase is tailor made or customised goods). Order
cancellations must be made in writing (email is acceptable), and the
customer is responsible for the cost of returning the item(s). All goods
must be returned in a saleable condition.
You acknowledge that you are responsible for all communications sent via
or to this website and agree your use of this website for private,
proper and lawful purposes only.
You will not carry out any act or omission or procure any act or
omission which would damage, delay, interrupt or impair the use of this
website or its software.
Cause any illegal, offensive, defamatory material to be placed on or
associated with this website.
Be in breach of any copyright, trade mark, privacy, confidence, or any
other third party right, or cause any inconvenience to UrbanPup.com, its
employees, servants, agents, software and other suppliers or any other
third party (including, without limitation, creating or procuring
software viruses, chain letters, unsolicited communications and 'spam').
In the event that you breach any of these conditions, you will indemnify
and keep indemnified UrbanPup.com, its parent, subsidiaries, associated
companies, employees, servants, agents, professional advisors, suppliers
and affiliates from time to time against all damages, losses, claims,
costs, charges, awards, orders, judgments and other liabilities suffered
or threatened as a result of a breach of these conditions.
IndemnityYou agree to indemnify and hold us and our affiliates and agents and our
and their respective officers, directors and employees harmless from any
claim or demand, including legal fees, made by any third party due to or
arising out of your breach of this agreement or your violation of any
law or rights of a third party.
Marks and Copyright
Our trade marks include (amongst others) the UrbanPup.com name and logo.
These trade marks may be in use and/or registered in more than one
country and your use and access of our website does not give you any
rights to use our trade marks.
All other trade marks are the property of their respective owners.
All content included on this website (including, without limitation, the
trade marks of UrbanPup.com, logos, graphics, text, photos, designs, logos,
icons, images, data and software) is the property of UrbanPup.com, its
affiliates and licensors and as such is protected by international and
UK copyright and other intellectual property laws.
Any copyright or other intellectual property in these web pages is owned
by, or licensed to us. It is absolutely prohibited for you to reproduce
all or any part of the contents of this website except in accordance
with this agreement.
We grant you the following limited license to copy the contents of this
You may download or print pages from this web site
but only for your own
personal use and you may not make any modification to them.
You may re-copy, extract or forward pages from this website to a third
party for their personal use only, provided you:
Do not make any modifications to the extract or pages before re-copying,
extracting or forwarding.
Acknowledge that the extract is from this website.
Include the URL address of this website on the extract.
Notify the third party that use and further copying of the extract by
them is subject to the terms of this license.
The following acts are forbidden under the limited license granted to
You may not incorporate any part of this website into any other work or
publication, including incorporation into an electronic work without our
prior written consent.
You may not frame this website within any website controlled by you.
We may immediately issue a warning, suspend or terminate your
registration and deny your access to all or part of the website or
refuse to provide our services to you without notice if:
You are in breach of any part of this agreement.
We cannot, for any reason, verify or authenticate any information you
provide to us.
We believe that your actions may cause legal liability for us, you, or
any other user.
Any notice, which we are required to give to you regarding the services,
may be sent by e-mail or first class-post to the address provided by you
on registration (or as amended from time to time).
Unless otherwise explicitly stated, notices to us must be sent by
registered mail to:
UrbanPup.com, Unit 6, Dunlop Ind. Est., 8 Balloo Drive, Bangor, BT19
7QY, United Kingdom.
Notices sent by e-mail are deemed to be received 24 hours after an
e-mail is sent unless we receive a failure notice that the e-mail
address is invalid is received. Registered mail and first class-post
will be deemed received 3 days following the date of mailing.
This Agreement sets forth the entire understanding and agreement between
We may amend this agreement at any time by posting an amended agreement
on our website. Any amended agreement will govern new user registrations
from the date that it is posted and existing users will be bound by the
amended agreement after the expiry of 14 days following the date of
Nothing in this agreement shall create or be construed to imply any
agency, partnership, joint venture, employee-employer or
franchisor-franchisee relationship between you and us. Headings are for
reference purposes only and in no way define, limit, construe or
describe the scope or extent of such section.
If any provision of this Agreement is held to be invalid or
unenforceable, such provision shall be struck out and the remaining
provisions shall remain in full force and effect.
You cannot assign this agreement but we may assign it at our sole
Our failure to act with respect to a breach by you or others shall not
be considered as a waiver of our right to act with respect to subsequent
or similar breaches.
Any person who is not a party to this agreement has no right under the
Contracts (Rights of Third Parties) Act 1999 to enforce any term of this
agreement. This does not affect any right or remedy generally available
to such a third party in law or otherwise.
English law and you agree that the English courts will have exclusive
jurisdiction for any dispute under this agreement.
The laws of your country may be different from English law and there may
be additional legal requirements for you to use our website or services.
You must comply with all applicable local and international laws,
statutes, ordinances and regulations regarding your use of our website
We cannot monitor the laws of every country and it is your
responsibility to ensure that your use of our website and services is