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Frequently Asked Questions

General Questions
What is the UrbanPup.com B2B partner program?
Are there set up fees and monthly charges for partners?
I have a website, can I become a partner?
I donít have a website, can I still be a partner?
Will my customers see UrbanPup.com branding on my partner website?
Can I add my own products to your database?
How do I contact the UrbanPup.com partner team?
Startup Questions
How long does setup take?
Are there any restrictions to partnering with UrbanPup.com?
Customisation Questions
Can I use my own website name?
Can I use my own logo?
Can I modify the meta information in the <head> part of my website?
Can I add an external banner link to my website?
Can I change the colour palette to match my corporate colours?
Can I change the design template?
Will my customers see UrbanPup.com brand?
I don't want my own branded partner website, can I just link to UrbanPup.com & earn commission?
Logistic Questions
Do I need to buy wholesale stock?
Do I need to post the orders?
Do I have to deal with customer support enquires?
Do I need to host my partner website?
Can I accept international orders?
Marketing Questions
Will you market my website?
How do I make the most out of search engine positioning?
Payment Questions
How much does it cost to become a partner?
How much will I earn from my partner website?
When / how will I get paid, and in what currency?
Do I have to earn a minimum commission to be paid?
Can I track commissions earned online?
Do you pay my taxes on commission earned?
The Bottom Line
OKAY, what's the bottom line?

What is the UrbanPup.com B2B partner program?

The UrbanPup.com Business to Business Program is a White Label Platform providing you with everything you need to create your own fully-branded online pet boutique in minutes. Whether you're looking to gain a risk-free, regular income from sales commission, increase brand loyalty and add value for your customers or secure additional revenue by cross-selling to your existing visitors. You'll receive 15% commission on all sales generated (less sales tax & shipping fees).

What we do is to look after all of the back end processes - manufacture, stock management, hosting, customer payment processing, order fulfilment and customer support. As a result of all this, your site will have access to some of them most innovative dog clothing designs, you have massively reduced running costs, and you benefit from our world-class development program.

Are there set up fees and monthly charges for partners?

There are zero set up fees, zero monthly charges for being an UrbanPup.com Business Partner and no hidden charges. You don't pay us a penny, we pay you!

I have a website, can I become a partner?

In short yes, most sites that wish to join the UrbanPup.com B2B Program can sign up to do so, the only provisions are that: (1) you are over 16 years old, (2) your website does not infringe on any anyone else's copyright and (3) your website, your marketing and your conduct abides by the UrbanPup.com B2B Terms & Conditions.

I donít have a website, can I still be a partner?

You must have a website to earn sales commission. If you don't yet have one they can be easily and cheaply registered. We don't register domains on your behalf as the key to this B2B program is that the website is yours, owned by you.

Will my customers see UrbanPup.com branding on my partner website?

No. You fully customise your B2B partner website with your brand.

Can I add my own products to your database?

Whilst you cannot add your products to the UrbanPup.com product database you can append the B2B partner program to your own ecommerce website. This will enable you to sell all the products you want.

How do I contact the UrbanPup.com partner team?

You will find our full contact details on the contact us page.

How long does setup take?

You can complete the signup process and setup your own fully-customized online pet boutique within 5 minutes.

Are there any restrictions to partnering with UrbanPup.com?

There are a few: (1) you must be over 16 years old, (2) your website does not infringe on any anyone else's copyright, (3) you must not send spam, any breach of this and your account will be immediately terminated (4) your website, your marketing and your conduct abides by the UrbanPup.com B2B Terms & Conditions.

Can I use my own website name?

Yes, in either of two ways:

(1) You can use a sub-domain of your existing website as part of the UrbanPup.com partner program. example. http//:shop.yourdomain.com. This "shop" option allows you to retain your existing website as it is and have your own fully-customised branded pet boutique as a sub-domain of your existing website URL.

(2) You can register a dedicated domain for the partner program, example. You own: http://www.yourdomain.com, then can register http://www.yourdomaindogclothes.com dedicated to the partner program.

Can I use my own logo?

Yes, we recommend that you use your own logo to give your website your unique branding (also you can use your own favicon). If you don't have a logo that's fine, instead of a logo we would display your website name instead.

Can I modify the meta information in the <head> part of my website?

Yes, you can modify all this meta header information, including; website title, website description & keywords.

Can I add an external banner link to my website?

Yes, you can add a banner link back to your main website pages or anywhere else you wish.

Can I change the colour palette to match my corporate colours?

Yes, we provide you with a colour palette range that you can choose from, blending in with your corporate colours.

Can I change the design template?

Yes, we provide design templates for you to choose from. New design templates are constantly being created and we can take requests for unique custom designs.

Will my customers see UrbanPup.com brand?

No. You fully customise your B2B partner website with your brand.

I don't want my own branded partner website, can I just link to UrbanPup.com & earn commission?

Yes, this is VERY easy to setup. Just complete the UrbanPup.com B2B partner sign up process and add a link to UrbanPup.com on your website, just like an affiliate program. You'll immediately start earning commission on UrbanPup.com sales referred from your website.

Do I need to buy wholesale stock?

No, we manufacture and buy the stock. Your market your partner website for which you earn sales commission.

Do I need to post the orders?

No, we mange all the order fulfilment including postage & packaging and customer invoicing (in your brand).

Do I have to deal with customer support enquires?

No, we manage all support requests centrally on your behalf. Customers are expertly supported by our experienced, dedicated staff.

Do I need to host my partner website?

No, we provide our partners with a full outsourced solution. You do not have any hosting requirements (only an active website).

Can I accept international orders?

Yes, we provide our customers with payment options in 14 currencies. For each customer browsing your partner website we can track the country origins of their IP Address and default their payment currency accordingly. We deliver worldwide from our central european hub and offer all customers a free shipping option over a minimum order value.

Will you market my website?

We can give you advise on how best to market your partner website, though it's ultimately your responsibility to market your brand. To maximise your earnings you should prominently feature your new pet boutique website on your current website (a hidden link on your links page to your new partner website won't generate much traffic or sales). Other possibilities include: letting all your contacts know of your new partner website possibly through your newsletter or eZine. Generate traffic through your social networking pages, write product features on your blog, getting other websites to feature your partner website and much more!

How do I make the most out of search engine positioning?

As your partner website uses your brand with our templates with we have polished them to be very search engine friendly. You must still let the search engines know that they are there to be indexed, though we have already maximized their positioning potential. Our Partner Team has over 30 years combined internet retailing and ecommerce experience, so rest assured, we got it covered.

How much does it cost to become a partner?

There are zero set up fees, zero monthly charges for being an UrbanPup.com Business Partner and no hidden charges. You don't pay us a penny, we pay you!

How much will I earn from my partner website?

You'll receive 15% commission on all sales (less sales tax & shipping fees) generated from your partner website. That doesn't mean that we get 85% to spend on luxury shopping sprees and expensive holidays. We have to pay for manufacturing & stock, importing costs, warehousing & staffing, product & liability insurance, banking & card processing fees, secure data hosting & software, legal & accountancy fees and all the other associated costs with conducting business. This fairly equates to a Business Partnership, you market your brand and we do the rest.

When / how will I get paid, and in what currency?

Partner payments are sent electronically on the 30th of every month, we prefer to pay our partners by PayPal as this is the quickest way for you to receive your commission. We can payout by Bank Transfer or by other requested means, though these may incur additional payout fees. You will be paid in £GBP.

Do I have to earn a minimum commission to be paid?

Yes, there is a minimum payout threshold of £30.00 GBP. Commissions under £30.00 GBP will be carried forward to the next calendar month.

Can I track commissions earned online?

Our back-end reporting system allows you to track hits, sales, commission earned and payments sent. Allowing you to monitor success and identify results. We'll also sent you an instant confirmation email at the point of each sale, detailing the commission you have earned and from where in the world the customer has placed their order.

Do you pay my taxes on commission earned?

Sorry, no. It's your responsibility to notify your tax authority / revenue service of your business income and to pay your own taxes accordingly. We will email you a self-bill invoice from you to us each time we send you a commission payout for your tax records, if you are VAT registed in the EU and supply us your VAT number we will email a self-bill VAT invoice dated as the payment date, ie. your commission + VAT and payout the net commission + VAT.

OKAY, what's the bottom line?

The bottom line is: without risk or setup costs you can have your own fully-customised, fully-branded online pet boutique on a website that you own. You sell our products and we pay you commission for the sales you generate. It's easy to setup and you will be partnering with a highly dedicated, professional business team, sign up here.

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