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Returns & Refunds Policy
Damaged / Defective Items
If you receive a damaged / defective item, please contact us, with the order number and the product condition / reason for return within 24 hours of receipt to obtain an authorization number for returns. Unauthorized returns may be refused or disregarded.

Damaged / defective items delivered must be returned to us securely packaged and wrapped along with the returns authorization number. After we receive the product, we will examine and test the defect of the item(s) if applicable.

We will re-imburse the postage paid when returning faulty items only upto the value of the original delivery charge. (Please note that this does not affect your statutory rights). If you require an exchange on a faulty item and we have stock available, you will not be charged again for delivery.

If we find the defect described in your email, we will ship you a replacement for the defective item(s). Otherwise, the original item may be shipped back to you.
Other Returns
Goods returned for any other reason must be in pristine condition with labels attached and all original packing in tact. In order to return goods you must first contact us with the order number and return the goods within 7 working days from receipt of goods.

UrbanPup.com will refund the purchased price of the item(s) excluding postage and packaging costs.
UrbanPup.com reserves the right not to refund item(s) that are not returned in a re-saleable condition.

We will re-imburse the postage paid when returning faulty items only upto the value of the original delivery charge. If you require an exchange on a faulty item and we have stock available, you will not be charged again for delivery.

Unfortunately we are not able to refund / replace design your own statement t-shirts / hoodies unless faulty, so please measure your dog carefully.
Refunds?
We guarantee to refund any item you are not completely happy with when you return it to us by post, in a saleable condition within 7 days of receipt. Items should be returned new, unused, and with all garment tags still attached. Returns that are damaged or soiled may not be accepted and may be sent back to the customer.

UrbanPup.com will refund the purchased price of the item(s) excluding postage and packaging costs.
UrbanPup.com reserves the right not to refund item(s) that are not returned in a re-saleable condition

All refunds will be credited to your original method of payment.

Unfortunately we are not able to refund / replace design your own statement t-shirts / hoodies unless faulty, so please measure your dog carefully.
Returns Address
Returns must be sent to our returns depot:

UrbanPup.com
PO Box 339
BANGOR
BT20 9DX
United Kingdom
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UrbanPup.com is an online shop, retail & wholesale, providing the fashion-conscious with stylish clothes for dogs. Our collection ranges from Dog Clothes: Dog Carriers, Dog Coats, Dog Collars, Dog Accessories, Dog Dresses, Dog Carriers, Dog Harnesses, Dog T-Shirts, Jewellery, Dog Sweaters, Dog Hoodies / Sweatshirts to seen on screen fashion outfits.

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UrbanPup.com has all the dog clothes that your beautiful dog needs to be the best dressed pup in town. Whether your little girl puppy wants a dress, raincoat or hoodie, or your little boy dog needs a coat, formal wear or bedtime wear, UrbanPup.com have the perfect dog clothes for your pups' wardrobe. All dog clothes at UrbanPup.com have been selected from top designers in the dog fashion world. Dog clothes at UrbanPup.com are styled so that they are easy to put on and take off, and stay on your pup during their activities. For more information please; contact us.